Frequently Asked Questions
Answers to the questions we hear most from riders about booking, service area, our fleet, and policies.
Carey of Austin has been Central Texas’ premier chauffeured transportation provider for more than 25 years. Don’t see your question? Call us anytime at 512-929-5009.
Booking & Reservations
1How do I book a ride with Carey of Austin?
Call us at 512-929-5009 or book online — we're available 24/7/365, including for same-day requests when a vehicle is available.
2How far in advance should I book?
We recommend booking as early as possible for airport transfers, weddings, and events, but we can often accommodate same-day requests when a vehicle is available.
3What areas do you serve?
We're based in Austin and serve Central Texas, including Tarrytown, Westlake Hills, Leander, Georgetown, Cedar Park, and Round Rock. We also provide airport transfers to Austin-Bergstrom (ABIA) and San Antonio International, plus corporate travel to San Antonio, Houston, and Dallas.
4Can I book a one-way airport transfer, or only round trips?
Either. We book one-way airport transfers, round trips, hourly charters, and multi-day corporate itineraries — whatever fits your schedule.
5Do you offer service for weddings and special events?
Yes — we regularly provide chauffeured transportation for weddings, proms, corporate events, and nights out. Ask us about sedan, SUV, and stretch options for your event.
Vehicles & Service
1What kind of vehicles are in your fleet?
Our fleet includes late-model sedans, SUVs, vans, minibuses, motor coaches, and the Austin Trolley for larger groups and unique events.
2Are your chauffeurs professionally trained?
Yes. Our chauffeurs are PAX-certified through PAX Training and hold National Limousine Association credentials, and every vehicle is licensed and insured.
3How many passengers can your vehicles accommodate?
Anywhere from a single rider in a sedan up to 56 passengers on a motor coach, so we can match the right vehicle to your group size.
4Is gratuity included in the fare?
Yes, gratuity is included in the price you're quoted, so there's nothing extra to calculate at the end of your ride.
5How long has Carey of Austin been in business?
We're proud to be Central Texas' oldest and largest chauffeured transportation company, with more than 25 years of experience serving Austin.
Policies & Payment
1What is your cancellation policy?
Sedans, SUVs, limousines, and vans can be cancelled up to 4 hours before pickup at no charge. Buses and motor coaches (25-56 passengers) require 7 days' notice. No-shows are charged in full.
2How do you accept payment?
We accept credit cards only — no cash or checks. Your card is charged in full at the time your reservation is made, and a 5% surcharge applies to card payments.
3What happens if I need to change my reservation?
Call us at 512-929-5009 as soon as possible and we'll do our best to accommodate the change. The same notice windows apply as our cancellation policy: 4 hours for sedans/SUVs/vans, 7 days for buses and motor coaches.
4Do I need to tip my chauffeur separately?
No — gratuity is already built into your fare, so tipping separately isn't necessary.
5Is Carey of Austin licensed and insured?
Yes, all of our vehicles and chauffeurs are fully licensed and insured for your safety and peace of mind.