Carey of Austin (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you contact us or book a reservation, how we use it, and the choices you have.

Information We Collect

When you request a quote, make a reservation, or contact us by phone, email, or our website, we may collect your name, phone number, email address, billing address, pickup and drop-off locations, payment information, and any other details needed to arrange your transportation.

How We Use Your Information

We use this information to schedule and dispatch your ride, communicate with you about your reservation, process payment, respond to your questions, and improve our services.

Text Messages (SMS)

If you opt in to receive text messages from us — whether when booking a reservation or when speaking with our after-hours support line — we use your phone number to send you reservation, driver, and dispatch updates. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, or reply HELP for assistance. See our Text Messaging Terms page for details. We do not sell or share your phone number with third parties for their own marketing purposes.

Sharing Your Information

We share your information only as needed to provide our services: with our chauffeurs and drivers to complete your trip, with our reservation and dispatch software provider, and with payment processors to handle billing. We do not share or sell your personal information to third parties for marketing purposes.

Cookies and Website Analytics

Our website may use cookies and analytics tools, such as Google Analytics, to understand how visitors use our site and to improve our content. You can control cookies through your browser settings.

Data Security

We take reasonable measures to protect your information, but no method of storage or transmission is completely secure.

Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.

Contact Us

If you have questions about this policy or how we handle your information, contact us at dispatch@careyofaustin.com or (512) 929-5009, or write to us at 4402 Nixon Lane, Austin, Texas 78725.